Refund policy

We have a 30-day return policy, which means you have 60 days after
receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@trynovu.co.
If your return is accepted, we will provide instructions on how and
where to send your package. Items sent back to us without first
requesting a return will not be accepted.

Customers are responsible for providing their own shipping label when
returning items to Femi. We do not cover return shipping costs.

A full refund will only be issued after the returned item has been
received and inspected for quality. If the item does not meet our return
criteria, a partial refund or store credit may be issued instead.

Items purchased during a sale or promotion are not eligible for a
refund. In certain cases, a partial refund may be considered at our
discretion.

You can always contact us for any return question at
info@trynovu.co.

Damages and issues
Please inspect your order upon reception and contact us immediately
if the item is defective, damaged or if you receive the wrong item, so
that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item
you have, and once the return is accepted, make a separate purchase
for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into
the European Union, you have the right to cancel or return your order
within 14 days, for any reason and without a justification. As above,
your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You'll also need the
receipt or proof of purchase.

 

Refunds
We will notify you once we've received and inspected your return, and
let you know if the refund was approved or not. If approved, you'll be
automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your
return, please contact us at  info@trynovu.co.